🛡️ Safe Play

mym66 Responsible Gaming — Protect Yourself and Your Family

Gaming should be for entertainment only. At mym66, you have full access to personal limit tools, the 21+ age rule, and support services.

About Gaming and Responsibility

Keeping players safe while they enjoy themselves is our top priority at mym66. Slots, live casino, and football betting are entertainment — they should not be seen as a way to make money. Keep in mind that gambling involves luck, skill, and chance, so there is always the possibility of losing.

We provide tools so players can make their own choices about how they play. We offer deposit limits, session time limits, and self-exclusion services. Thinking that gambling only becomes a problem once things go wrong is a misconception — taking preventive steps early matters far more.

Warning — Gambling always carries the risk of losing. Chasing losses to try to win back money you have lost does not work — that behaviour is a sign of problem gambling. Only gamble with an amount you can afford to lose.

Tools to Set Your Own Limits

Deposit Limits

You can set daily, weekly, or monthly deposit limits. Keep control of your finances and make sure gambling stays at a level that does not put pressure on your life.

Financial Control

Session Time Limits

Set a limit on how long you play and adjust it whenever you need to. Use this tool to make sure gaming takes up less of your time and does not affect your family, social life, or health.

Time Management

Self-Exclusion

You can lock your account yourself for 30 days up to 1 year. Once you do, access to gaming is blocked immediately and support will not reopen it without your confirmed request.

Your Own Decision

Time-Out

You can temporarily pause gaming for 1 day up to 4 weeks. During this Time-Out period, you will not be able to access any games. It gives you space to clear your head and reconsider.

Break Period

Viewing Your Gaming History

You can review your gaming records and deposit and withdrawal history. Seeing how much you have been playing helps you assess your own gaming habits.

Transparency

24/7 Support Service

If you feel that gambling is becoming a problem, contact the mym66 support team right away. We provide help in Myanmar language via 24/7 Live Chat and email.

Access to Help

Age 21+ Restriction

You must be 21 years of age or older to play at mym66. This is the responsible gambling policy requirement in Myanmar. Age verification will be carried out when opening an account, and any account registered with a false age will be closed.

Parents and guardians are advised to install parental control software to limit the chance of their children accessing online gambling sites. If a device is shared, log out of your account and store your password somewhere only you know.

  • Age verification is carried out when opening an account
  • Players under 21 are not allowed to make withdrawals
  • Accounts are closed if fraud is detected
  • Parental control support is available

Gambling and Money Management

Gambling is not income — it is entertainment, so only play with money you can afford to spend. We have set a minimum deposit of 20,000 Ks and a minimum withdrawal of 30,000 Ks so you can manage your money carefully.

Bonuses and problem gambling — claiming the 150% welcome bonus and then immediately trying to withdraw is not the right approach. Withdrawals are only allowed after meeting the 25x wagering requirement, so understand the terms before you play.

  • Only deposit an amount you can afford to lose
  • Avoid gambling with borrowed money
  • Do not treat gambling as a source of income
  • Set your deposit limit in advance

Watch out for signs of Problem Gambling

It can be hard to notice on your own when gambling shifts from entertainment to a problem. If one or more of the signs below applies to you, pay attention and seek help.

Spending more time gambling to try to win back lost money

Thinking you can stop gambling but finding that you cannot

Gambling is affecting your work, family, or relationships

Using gambling to try to solve financial problems

Hiding your gambling from family and friends

Gambling is causing depression, anxiety, or sleeplessness

If these signs apply to you — contact mym66 support right away and request a self-exclusion or restriction. Seeking help is not a weakness — it is a smart decision.

How to Get Help from mym66

If you recognise that gambling has become a problem, reaching out to our support team is the easiest first step. You can contact us at any time through two types of service.

Contact Channels

Myanmar-language Live Chat — 24/7 instant response

[email protected] — contact us by email

If you want to self-exclude or set a restriction, just let support know clearly and it will be actioned right away.

Gambling Health Check

Check on your gambling health regularly. Ask yourself the questions below. Honest answers can guide you toward the right decision.

  • Have you ever had financial difficulties because of gambling?
  • Are you able to control your urge to gamble?
  • Do you have a strong desire to keep playing after a loss?
  • Is gambling causing other areas of your life to suffer?
  • Is gambling still bringing you enjoyment?

mym66 is here to support you so you can play safely

If you want to use limit tools or are experiencing gambling problems, you can access these services right now

Responsible Gambling Q&A

Contact the mym66 support team via Live Chat or [email protected] and let them know you want to self-exclude. You can choose the exclusion period (30 days to 1 year), and your account will not be reopened during that time.

You can lower your deposit limit immediately. However, if you want to increase it, a 24-hour waiting period must pass before the change takes effect. This is designed to prevent impulsive decisions.

During a Time-Out, access to gaming is paused, but you can still withdraw any remaining balance in your account. There are no restrictions on withdrawals — only gaming is temporarily stopped.

The mym66 support team can listen to your concerns about problem gambling and help set limits on your account. If you need to be referred to outside specialists, our support team can point you in the right direction. You can reach us 24/7 via Live Chat or email.

Lock your account immediately and notify support. Change your account password and set up parental controls on your device. mym66 support will assist with this and can temporarily suspend your account.

Log in to your account and check your gaming records under the Transaction History or Betting History section. If you have trouble accessing your history, contact support and we'll help you out.

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